Your data
Written plainly, because the version nobody reads is the one that lets a company avoid saying what it actually does.
We never see your ID
When you verify your identity, the check runs on Stripe. You photograph your ID and take a selfie on Stripe's page, not ours. The document and the photo go to Stripe. They do not come to us.
What we keep afterwards is:
- whether you are verified
- when that happened
- Stripe's reference number for the check
That is the whole record. Not your document, not your date of birth, not the name printed on the ID, not the images. We could not show you your own ID if you asked us to, because we do not have it.
Stripe holds that data under their own policy, and you can ask them to delete it. Their page links to it during the check.
What we do hold
The things you put into the product: your properties and their details, jobs and their history, messages, photos you upload, and the contact details you gave us. That is what the software is for, and there is no way to run it without them.
Who else it touches
We would rather name these than write "trusted partners". Each one gets only what it needs to do its job:
- Amazon Web Services - hosting, email and text messages. Everything lives in their US East region.
- Stripe - identity verification only, as above.
- Amazon Translate - text we translate for you, so a job note written in English reaches someone in the language they read.
- Anthropic - only the text you send to the writing assistant, or ask the help assistant about. It is not fed your properties, jobs or messages, and we strip email addresses, phone numbers, street addresses and anything shaped like a password or a card number out of it before it goes.
- RentCast - an address, when you look one up while adding a property.
What we do not do
We do not sell your data, and we do not hand it to anyone for their own purposes. The list above is the whole list.
We also do not read through it. Our internal support console shows account records and usage counts, with email addresses masked. It does not show your properties, your jobs, your messages or your photos. The two things an operator can do to an account are resend a welcome email and reset a lost second factor, and both exist because somebody locked out at 7am should not wait a day.
What other people on UseKUSA can see
Cleaning Pros and contractors work across more than one company, so some of this is deliberately shared:
- A public profile page, if you have one, shows your business name, trades, the area you cover and whether you are verified. It never shows your email, your phone or your home address.
- A property's street address reaches a Cleaning Pro or contractor only once one of three things has happened: they accepted the job, the property manager reserved it for them, or the property manager put them on that property directly. All three are somebody deciding. Until then they see the area and postcode, which is enough to work out whether it is near them. The filtering happens on our side, so an address nobody has earned never reaches their browser at all.
- A phone number is only used for texts if consent was recorded for that number, and every message path checks before sending.
Asking us about your data
Email info@usekusa.com and ask. For identity data, go to Stripe, since that is where it is.
This page describes how the software actually behaves today, checked against the code rather than written from intent. If something here stops being true, the page is wrong and we want to know.